Privacy Policy

1. Information We Collect

• Information you provide: quiz responses, email address, name (if provided), and any other information you enter into the Service.
• Payment information: processed directly by Stripe, our payment processor. We do not store your full card details.
• Usage data: pages visited, interactions, device/browser type, and IP address, collected via cookies and analytics tools.
• Marketing identifiers: data collected via the Meta Pixel and Conversions API for advertising and analytics purposes.

2. How We Use Your Information

• To generate your personalized AI-powered relationship analysis (your quiz responses may be processed by third-party AI providers, including Anthropic, solely to generate your report)
• To create and manage your account and subscription
• To process payments
• To send your report, account notifications, and (with your consent or as permitted by law) marketing communications
• To improve and analyze the Service, including via advertising platforms (Meta/Facebook)
• To comply with legal obligations

3. Third Parties We Work With

• Stripe — payment processing
• Anthropic (Claude API) — AI-generated content
• Meta (Facebook/Instagram) — advertising, Pixel and Conversions API
• Resend — transactional email delivery
• Netlify / Vercel / Supabase — website hosting and infrastructure

These providers process data on our behalf under their own privacy and security terms.

4. Cookies and Tracking

We use cookies and similar technologies, including the Meta Pixel, to understand how you use the Service and measure advertising effectiveness. You can control cookies through your browser settings.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

All users:

• Access, correct, or delete your personal information
• Withdraw consent to marketing communications at any time
• Request a copy of your data (data portability)

California residents (CCPA/CPRA):

• Right to opt out of the sale or sharing of personal information (“Do Not Sell or Share My Personal Information”)
• Right to limit use of sensitive personal information

EU/UK residents (GDPR / UK GDPR): You have the right to access, rectify, erase, or restrict processing of your personal data, to object to processing (including for direct marketing), and to data portability. Where processing relies on your consent, you may withdraw it at any time. You also have the right to lodge a complaint with your local data protection supervisory authority.

The legal bases we rely on are: performance of a contract (providing the Service you subscribed to), legitimate interests (improving and securing the Service, fraud prevention), consent (marketing and non-essential cookies), and legal obligation (tax, accounting).

To exercise any of these rights, contact us at support@nolabloom.com.

7. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected such information, we will delete it.

8. International Data Transfers

Your information may be processed in the United States and other countries where our service providers operate. By using the Service, you consent to this transfer.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Significant changes will be communicated via the Service or by email.

11. Contact

For privacy questions or requests, contact us at support@nolabloom.com or via our Contact page.